Policies
Statement
Our vision is to provide the best experience to our RSL members and guests by having the best people trained, delivering the best services, quality and value to every customer, every time while in compliance with the laws and regulations we operate under in accordance with our code of conduct.
Our Values
Customers
We listen to our customers and improve on all services to meet their present and future needs. We conduct our club in an open and forthright manner in strict compliance with applicable laws and regulations.
We will exceed customer expectations through continuous improvements in quality and service. We will conduct ourselves in accordance with our code of conduct.
Employees
Our success depends upon high performing people working together in a safe and healthy workplace where diversity, development and teamwork are valued and recognised. We are committed to the fair and effective selection, development, motivation and recognition. We will provide employees with the tools, training and support to achieve excellence in customer satisfaction.
All Townsville RSL employees are fully trained in the Responsible Service of Alcohol.
It is our responsibility to maintain a safe environment for patrons and staff and ensure liquor is served, supplied and promoted in a way that is compatible with minimising harm from the use of liquor and preserving the peace and good order of the neighbourhood of the Townsville RSL.
Responsible Gaming Policy
The Townsville RSL / Thuringowa RSL is committed to ethical and responsible behaviour that recognizes the importance of our members’ and patrons’ wellbeing with a focus of minimizing the potential harm of gambling.
The Townsville RSL / Thuringowa RSL follows responsible gambling practices and has taken into account local community concerns.
Staff are trained with the skills and knowledge to identify problem gamblers and offer assistance and advice to those customers, their family and friends. The Townsville RSL also adheres to all relevant legislation, regulations and industry codes of practice.
Responsible Service of Alcohol
A Code of Practice for the Responsible Service, Supply and Promotion of Liquor has been in force since June 2005.
The Code was developed by the Liquor Licensing Division in conjunction with key industry, government and community stakeholders. It is aimed at providing a proactive whole-of-industry approach to ensure alcohol is served, supplied and promoted responsibly.
The Townsville RSL / Thuringowa RSL is committed to the principles of responsible service of alcohol and complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice. All employees must abide by the following responsible service of alcohol practices:
- No liquor will be served to minors (under 18 years of age).
- No intoxicated persons will be admitted to the Club.
- Intoxicated persons will be refused service of liquor.
- Alcohol purchased from the Restaurant or Functions shall not be removed from the premises
- The Townsville RSL / Thuringowa RSL will not donate bottles of wine or supply discounted or free alcohol to groups.
Club Policies
The Townsville RSL / Thuringowa RSL is a part of the hospitality industry. There are many policies, procedures, regulations and legislations that must be adhered to comply within the guidelines of the following institutions:
- OLGR – Office of Liquor and Gaming
- Licensing Laws
- WPH&S – Workplace Health and Safety
- Fire & Rescue service
- House policies to ensure the above are implemented correctly
- AML/CTF – Anti-Money Laundering and Counter-Terrorism Financing Act 2006
- RSA – Responsible Service of Alcohol
- RSG – Responsible Service of Gambling
A full copy of all our policies are available at reception upon request.
Promotions
Terms & conditions for our promotions are available at Townsville RSL / Thuringowa RSL reception.
